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ArrowArrow customer survey

Customer Survey --

Your input is very important to us and is used within our quality program to provide feedback for corporate
management.  What you think, and tell us, matters! Estimated time to complete this survey is less than 5 minutes.

1. Are quotes responded to quickly?
2. Are orders easily placed?
3. Are samples/first piece reports received correct and on-time?
4. Do you receive quality product?
5. Are your orders delivered on-time?
6. Are invoices correct?
7. Are invoices prompt?
8. Are complaints responded to rapidly and thoroughly?
9. What part(s) of our business do you appreciate most?
10. What changes could we make that would enhance our performance?
11. What additional value-added services could we offer that would be beneficial for you?
12. What future projects could we assist you in developing?
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